Our Returns Policy
We want you to love every piece you order from Undone. If something isn't right, we're here to help.
Returns Window
You have 30 days from the date you receive your order to request a return. Items must be unworn, unwashed, and in their original condition with tags attached.
How to Return
- Email us at weareundoneshop@gmail.com with your order number and reason for return.
- We'll respond within 2 business days with return instructions.
- Once we receive and inspect the item, we'll process your refund within 5–7 business days.
Refunds
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account depending on your bank.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned: underwear, swimwear, and pierced jewellery.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we will cover the cost.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at weareundoneshop@gmail.com with photos and your order number. We'll make it right as quickly as possible.
Your Rights
As a UK customer, you are also entitled to your statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights.