Shipping policy

Shipping Policy

Thank you for shopping with Undone. Here's everything you need to know about how we ship your order.

Free Shipping

We offer free standard shipping on all orders over £50. No code needed — it's automatically applied at checkout.

Shipping Rates

For orders under £50, the following flat rates apply:

• Standard Shipping — £4.99 (3–5 business days)
• Express Shipping — £6.99 (1–2 business days)

First-Time Buyer Discount

New to Undone? First-time customers receive an exclusive discount off their order. Keep an eye out for your welcome offer — it applies automatically or via a code sent to your email.

Processing Time

Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking information once your order has been dispatched.

Delivery Areas

We currently ship within the United Kingdom. International shipping options may be available at checkout.

Questions?

If you have any questions about your order or delivery, please don't hesitate to get in touch with us.