Shipping & Delivery
We want to be completely transparent about how and when your order will arrive. Please read the information below before placing your order.
UK Delivery
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | Calculated at checkout |
Please note: Our products are shipped directly from our suppliers. While we always aim for the faster end of the estimated window, delivery times can occasionally vary due to customs processing or high demand periods.
International Delivery
We currently ship to select international destinations. Delivery times and costs vary by location and will be calculated at checkout.
Order Processing
Orders are typically processed within 1–3 business days of being placed. You will receive a confirmation email once your order has been dispatched, including tracking information where available.
Tracking Your Order
Once your order has been shipped, you’ll receive an email with tracking details so you can follow your parcel’s journey. If you haven’t received tracking information within 5 business days of your order, please contact us at weareundoneshop@gmail.com.
Customs & Import Charges
For international orders, your parcel may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Orders
If your order hasn't arrived within the estimated delivery window, please get in touch at weareundoneshop@gmail.com and we'll investigate with the supplier right away.